Customer satisfaction is our top priority and we take any feedback from our customers or other interested parties very seriously
Objections or complaints about QHSECert certifications
certification decisions or about a company certified by us
If you have an objection to a certificate decision or a complaint about us, one of our employees or one of our customers, please let us know.
We have set up a procedure required by the (accreditation) standard to evaluate objections and complaints and ensure that complaints or objections are resolved objectively and in a way that safeguards all interests
Our procedure includes detailed specifications on:
- Acceptance of the objection,
- Analysis of the objection, the complaint
- Involvement of non-participants to ensure impartiality
- Implementation of any necessary measures
- Feedback on implementation / remedy to the objector / complainant
The head of the certification body or, if he or she carried out the certification or approval process, his or her deputy is responsible for handling an appeal.
The management is responsible for handling complaints.
QHSECert is committed to ensuring that the submission, evaluation and decision on objections or complaints does not lead to disadvantages for the appellant or complainant.
Simply send us an email to appeal (@) qhse-group (.) com to initiate an appeal or complaint process.
You will receive confirmation of acceptance from us and a description of the procedure for easy and quick processing.
An appeal refers to the non-recognition of identified deviations from the relevant test requirements by auditors/assessors (in surveillance audits or before certification decisions) and can therefore refer to a possible (pending certification decision) or (completed certification decision) non-issuance of certification that has already taken place.
Appeals must be submitted in writing or recorded.
If no agreement is reached with the certification body during the objection procedure, the objecting party has the right to contact the relevant approval body of the certification body.
A third party (e.g. certification customer, authority, accreditation body, supplier, customer, private individual, etc.) declares dissatisfaction with the certification or validation service of QHSEcert (e.g. use of the certificate, complained about audit report or a recognition body / accreditation body, program owner, finds a violation of the rules outside of the regular assessments and monitoring, e.g. use of templates, checklist specifications, database entries).
Complaints must be submitted in writing or recorded.
If no agreement is reached with the certification body during the complaint procedure, the complaining party has the right to contact the relevant contact person of the owner of the certification program
conformity inspection body
conformity assessment body
Environmental Verifying
Accredited European Certification